Mark your calendars, annual training is approaching fast. PNLTFA has a reputation for high quality presentations and respected national and international speakers at our two-day conference. This year is no exception, and we have chosen the Greater Tacoma Convention and Trade Center, located at 1500 Broadway in Tacoma, WA, as our venue on 17th and 18th May 2017. Follow this link to register for the Conference 2017 PNLTFA Investigator Conference

The schedule for the conference is as follows:

May 17, 2017

7:30 to 8:00   Check in/Registration

8:00. to 9:00   Keynote address: WA State Supreme Court Justice Sheryl Gordon McCloud

9:00 to 10:30    Case Study- Assistant Special Agent in Charge (SSA)- Joe Rogers

1030 to 12:00    Verbal Defense and Influence- Port of Seattle Police- Officer Hiram Rosa

12:00 to 1:00    Lunch

1:00 to 2:30 Investigating Mortgage Fraud- Financial Legal Examiner (DFI) Anthony Carter Esq.

2:30 to 4:00    WIC Sting Investigations- Department of Health Investigator Amanda Coss

May 18, 2017

8:00 to 12:00 Facing Facts (Face Reading) Retired Bellevue Police Lieutenant Glenna Trout

12:00 to 1:00 Lunch

1:00 to 2:30 Internet Security and Exploits- Department of Licensing Investigator Lynette Kolp

2:30 to 4:00 Unclaimed Property Department of Revenue Auditor Linda Brown


Biographies for all the presenters are available below.

Justice Sheryl Gordon McCloud

Justice Sheryl Gordon McCloud began her service on the Washington Supreme Court in January, 2013. As a Justice, she serves as Vice-Chair of the Washington State Supreme Court Gender & Justice Commission, as a member of the Supreme Court’s Rules Committee, and as the liaison to the Supreme Court’s Pattern Instructions Committee (on which she previously served as a lawyer-member). She is also the Supreme Court’s representative on the Washington State Bar Association’s Council on Public Defense. She speaks regularly at legal and community events throughout the state on topics ranging from ethics to indigent defense. In 2015, Washington Women Lawyers King County Chapter honored her with its President’s Award. Justice Gordon McCloud brought with her a wealth of appellate experience; she handled hundreds of cases before the Washington Supreme Court and other appellate courts. Her law practice showed a record of commitment to communities of color and a long history of providing legal assistance to those who lack the ability to pay. In one of her first volunteer cases, she helped successfully defend a woman’s right to pregnancy disability leave in the United States Supreme Court. Her legal expertise was recognized by her peers; they have awarded her the Washington Association of Criminal Defense Lawyers’ highest award, the William O. Douglas Award, for “extraordinary courage” in the practice of law. She was also an invited member of the American Association of Appellate Lawyers and was a founding member of the Washington Appellate Lawyers Association, both of which limit membership to the most accomplished appellate lawyers. In addition, she was an adjunct Professor at Seattle University School of Law, teaching classes on a variety of topics including appellate advocacy. She has also taught practicing lawyers and published articles on appellate advocacy, criminal defense, constitutional law, and post-conviction work.

Joe Rogers

Joe Rogers is the Assistant Special Agent in Charge (ASAC) with the Social Security Administration/Office of the Inspector General (SSA/OIG) for the Seattle Field Division. In his positon, ASAC Rogers supervises the Special Agents conducting criminal investigations in the States of Washington and Idaho. ASAC Rogers has worked as a criminal investigator for SSA/OIG for 13 years. Prior to working for SSA/OIG ASAC Rogers held positions as a Special Agent with the U.S. Department of Health and Human Services/Office of the Inspector General, the Environmental Protection Agency/Office of the Inspector General, and the Washington State Department of Revenue. Prior to working for the Federal Government and the State of Washington, he worked for several years as a Private Investigator in the Seattle, Washington area. He received an Honorable Discharge from United States Army where he worked as a Military Police Officer. He received a B.A. degree in Law and Justice from Central Washington University and is a Certified Fraud Examiner. ASAC Rogers has over 25 years of experience conducting criminal investigations relating to all aspects of white collar crime on both the state and national level. ASAC Rogers is a former Vice President of PNLTFA.

Hiram K. Rosa

Officer Hiram K. Rosa is a Port of Seattle Police Officer with 23 years’ experience as an officer. He started his career in Honolulu, Hi in the early nineties working in low-income housing and community policing.  He is currently the Verbal Defense & Influence Instructor for the Port of Seattle Police Department.  He has been a Police Training Officer (PTO) for the last 13 years and is currently a Hostage Negotiator with the Valley SWAT team, which includes Federal Way, Kent, Renton, Auburn, Des Moines, Algona, and Pacific police departments. He is currently in the Patrol division.

Verbal Defense & Influence (Tactical Communication)

This particular presentation will help you to better manage conflict, by using a preplanned and practiced approach to managing conflict and communicating under pressure.

*Non-escalation strategies (prevent conflict instead of having to de-escalate it)

*Reducing complaints, liability, and injuries

*Understanding the 5 Universal Truths and how they work, to gain voluntary compliance

*Paraphrasing - using phrases as “swords of interruption”

Anthony W. Carter, Esq.

Andy Carter is a Senior Financial Legal Examiner with the Washington State Department of Financial Institutions.  He joined the agency in 1999 as a Securities Examiner with the Securities Division, transferring in 2007 to the Consumer Services Division, where he investigates mortgage brokers, consumer loan companies, and other non-depository institutions.  Prior to joining DFI, Mr. Carter worked for fourteen years as an investigator with the Consumer Protection and Antitrust Division of the Washington Attorney General’s Office.  Mr. Carter earned a B.A. degree from the Evergreen State College in Olympia and his J.D. degree from the University of Washington School of Law.  During law school he served as a Legal Intern for the Federal Trade Commission in Seattle and the National Consumer Law Center in Boston.

Amanda Coss

Amanda Coss’ state service began in 1995 as a high school intern at Department of Revenue. Upon high school graduation she hired on with DOR in the Micrographics section.

She joined Department of Licensing in the Citations unit in 1999 and later, the Mandatory Suspensions unit. Her duties included calculating and suspending driving privileges of individuals guilty of serious and sometimes life-ending traffic offenses.  With the aid of agency liaisons, she assisted in creating laws requiring ignition interlock and later, the intermediate driver’s license.

In 2003 she began a support position for the Dealer Investigation unit of DOL. Her primary duties included reviewing and responding to complaints regarding vehicle/vessel dealers, tow truck operators, and unlicensed car dealers.  The position provided her with uncanny ability to recognize, succor and respond to people. Working in the program for nearly 10 years, she gained expertise in agency regulation and investigation/audit process and procedure.

In 2013 she joined the Professional Licensing team at DOL. There she was responsible for conducting statewide inspections, audits, and investigations on very expressive and creative professionals; hair stylist, barbers, tattoo artists, estheticians and nail techs. Later, she accepted the opportunity to audit the institutions responsible for providing education to these professions.

In 2014 an internal professional growth opportunity presented itself and Amanda joined the Driver Training School program.  New legislation had just privatized the industry and she was onboard to educate, audit and investigate the profession and become certified as a Master Examiner.

In 2016 she joined the Department of Health WIC compliance team. The team conducts statewide covert buys, investigations, and audits on individuals selling WIC benefits and the vendors that sell WIC items.  Amanda has enjoyed the nearly 20 years of service working in amazing programs that regulate the many business functions in Washington State.

Glenna Trout

Glenna Trout retired from police service as a patrol lieutenant in Bellevue, Washington State, USA and now lives in the Pacific Northwest.

During her police career, she was a field training officer, completed assignments in the detective and crime prevention units, was certified as an Emergency Medical Technician, taught criminal justice and loss prevention courses and received two superior service commendations and two outstanding service commendations.

Glenna is a graduate of the US National Crime Prevention Institute, has been a member of the UK Association of the Chief Police Officer’s (ACPO) Violence Against the Persons committee and served on the Metropolitan Police “Domestic Violence Through to Murder” Working Group at Scotland Yard. Glenna has studied “face reading” for over 25 years.

For more than a decade she has designed and delivered presentations, seminars, workshops and training programs on face reading to law enforcement, mental and medical health professionals, government, corporate, voluntary and education groups throughout North America, Australia and Europe.

She also trains extensively on the topic of domestic violence prevention and effective intervention.

Glenna now divides her time between Europe and North America while she continues to travel, lecture and teach internationally.  At all times she furthers her commitment to raising awareness and involvement in crime prevention, humanity, integrity, accountability and excellence.

In 1997, I began my career in law enforcement at the naïve age of 21, as a Correctional Officer with the Pierce County Sheriff’s Department. I served four years as a line corrections officer before being selected as a Sheriff’s Investigator for the Background and Hiring Unit. I transferred to the Gig Harbor Police Department in 2004 when they established the Community Service Officer (CSO) position. This was a sworn officer position with a limited law enforcement commission. I welcomed the challenge of creating and developing public safety curriculums that would address an array of concerns to a diverse audience. This is when I discovered my passion for teaching and public speaking along with the growing need to address potential safety concerns with the internet and social media.

In 2011, I was hired by the Law Enforcement Support Agency, now known as South Sound 911, as a Tactical Analysis Coordinator in the Real Time Crime Center (RTCC). I utilized numerous open sourced, commercially licensed and secure government controlled data bases. An essential function of my job was to rapidly extract relevant information, process it for actionable intelligence and immediately communicate that data to responding police officers to increase situational awareness and safety. Social media was exploited during all stages of an incident to support tactical operations.   The RTCC was initially a grant-funded program; local funding for the crime center was terminated, due to budget cuts, in December of 2016.

I am currently employed as an Investigator for the Washington State Department of Licensing. I perform investigations related to fraud and the integrity of license issuance. I have been employed in this position since January of 2017.

Our culture is a social media-centered society which creates ever changing challenges in fighting crime. I teach interactive presentations in the areas of social media, drug awareness, bully prevention and work-place violence training. I have been featured on CNN as a subject matter expert in cyber bullying and social media awareness. I have been invited to speak at diverse venues for profit and on a volunteer basis to a variety of audiences to include; children, teens, parents, school faculty, law enforcement, first responders, and military personnel.

Linda Brown, Unclaimed Property Auditor, Washington State Department of Revenue

Linda worked 8 years in Federal Government in various positions including Accounting & Budget and Cost Analysis before coming to work for the Department of Revenue in 1994. Linda started with the Department of Revenue in Excise Tax Compliance and joined Unclaimed Property in February 2001 as an auditor. Just prior to joining the Unclaimed Property staff, she spent 1½ years working for the Agency in Process Improvement and is an experienced facilitator. Ms. Brown has worked with hundreds of organizations including financial institutions, insurance, utilities, automobile dealerships, manufacturers, and health care providers, government agencies and retailers.

She has also worked in internal control for the claims processes, and in the Safe Deposit Box Program. Within Revenue, Linda has served on a number of interdepartmental level Committees over the years.

Current projects include holder education consultation visits, seminars and workshops, and holder audits.

Education:                Communications Degree

Washington State University

Minors: Accounting, Poli-Sci, History


Experiences:            8 years with Federal Government

                                      22+ years with Department of Revenue

15+ years with Unclaimed Property